HP 123 Resolving Printing and Scanning Problems - HP Printer Technical Support & Setup

Thursday 20 September 2018

HP 123 Resolving Printing and Scanning Problems

HP Printer is usually a trouble free device that represents to one of the earliest forms of offset printers. And HP has specially designed HP Print and Scan Utility that is a stand-alone software capable of troubleshooting printers. Eventually it is also considered to be one of the most effective troubleshooting diagnostic tool used for resolving HP Printer issues. You do not have to get overwhelmed to call up a printer expert and then set straight the HP Printer anymore. Since your HP Print and Scan software is highly efficient in diagnosing the printer faults and resolving it automatically.



The first step of printer troubleshooting is to find whether that the All-in-One directly connects to a computer. This can be absolutely performed by running the HP Print and Scan utility from the windows start menu. Also you can get to know about the presence of ink levels in a cartridge with special guidance towards replacing it. HP Print and Scan utility permits you to learn about the population of a print queues and then how to prevent paper jams from occurrence.

Precautions to observe and prevent Printing problems: 

  1. Generally an restart procedure for your printer and computer should enable you to resolve some of most commonly occurring print issues
  2. Check for the wireless LED light to glow steadily and then progress further to verify the network configuration over the control panel display
  3. Always make sure that the printer and computer is kept nearest to the router device
  4. Ensure that you manually connect the printer to a network using the Wireless Setup Wizard program
  5. While you are updating the printer software try to accept all of the firewall messages and then remember to enable the auto-update settings. Also try to check for the firewall settings present in your computer


Note that there should not be any obstacles like heavy metals that blocks the path of your printer or router

Do not place your cordless telephones and microwave ovens near to the HP Printer. This creates an interference signals that directly affects the wireless transmitters and thus results in a lost connection

HP Resolving Printing and Scanning Problems:

HP Printer is most often given with a HP Print and Scan Utility CD for installs & resolving Printing and scanning problems. Load this CD and install the software to your computer and then intent to make a restart of computer operating system. The Print and Scan Test Result obtained should consist of four different types of icons namely Checkmark, Wrench, Exclamation Mark and ‘X’ Mark icons.

Checkmark Status: infers to the successful completion of the printer troubleshooting

Wrench mark Status: infers to some of the minor print settings issues that is absolutely restorable

Exclamation mark Status: infers to the specific printer issue that requires special attention in troubleshooting

X mark Status: infers to the total failure in troubleshooting and perhaps a error state that is unrecoverable

Procedure to run HP Print and Scan Utility:

Locate the start menu button and then click it to find for the list of All Programs. Click HP Print and Scan Utility to run the software in the taskbar. Once the utility window opens then click the Start button and then wait for the HP Printer product to be discovered. Now go ahead to select the desired printer and then click Next button. Select either of the fix printing or fix scanning options and then troubleshoot the HP Printer Connectivity issues effortlessly.

Few of the fix printing test results:


Driver Check: Get to understand about the printer driver performance and its update. Usually HP Print and Scan can recognize the printer connectivity and then suggests for an HP Printer Driver Update

Device Status: This test relates to the general Ink Cartridge replacement and Print head alignment issues. Open the cartridge access door and then install the new HP Ink Cartridge. You may also check for the InkJet Print head for an proper alignment with its presence at the center of the print carriage bar

Print Queue: The result of this troubleshooting process explains about the generation of print queue list. Also it states about how well you can utilize the printer in an office centric environment.

Device Manager: Know about the accomplished HP Printer Setup within the Device Manager in your computer OS. If the printer is not available then try to uninstall HP Printer using the follow up screen program. Make use the printer installation disk and then once again re-install the HP Printer Software.


Few of the fix scanning test results:

Print Spooler: This scanning test checks for the print spooler service running within the computer OS. If this service is stopped then HP Print and Scan utility enables you to Start up this service immediately

Port Match: If this test is passes then it definitely refers to the initialization of your HP Printer completion. In case if there is a Port mismatch then you should access the printer control panel and then manually connect printer to a network utilizing the wireless setup wizard program

Device Conflicts: This part of fix scanning troubleshooter refers to the unavailability of a printer
software controller within your computer. Resulting which you can directly load the printer series CD and then install the HP Printer software to prevent device conflicts

Test Page: It refers to the diagnostic test print sheet that is present at the Output tray. Study this Test Print to find for yourself about the print speed, accuracy and print quality
You are now almost complete with HP Resolve Printing and Scanning Problems with only few remains. Download the HP Print and Scan software according to different versions available from 2.0 till 5.0. Install it in your computer and then troubleshoot any kinds of printer issues far more effectively.

For more information and in need of Printer Technical Assistance Call Printer Tech Support or Visit 123.hp.com/setup